Refund Policy — Trustope

📌 Please read this Refund Policy carefully before using Trustope services. By using our platform, you agree to the terms outlined below.

ℹ️ About Our Service

Trustope is a UPI payment gateway service that enables merchants to accept payments from customers. We act as a technology facilitator — the actual money transfer happens directly between the payer and the merchant's bank account via UPI.

🔄 Refund Eligibility

Since Trustope charges 0% transaction fees, refund scenarios are limited. However, the following situations may qualify:

Technical Error: If a payment was deducted from the customer but not received by the merchant due to a technical fault on our end
Duplicate Charge: If a customer was charged more than once for the same transaction
Failed Transaction: If money was deducted but the transaction status remained "failed" or "pending" for more than 24 hours

⏱️ Refund Timeline

Once a refund request is approved and verified:

UPI refunds are typically processed within 5-7 working days
The refund will be credited back to the original payment source
You will receive a confirmation notification once the refund is processed

🚫 Non-Refundable Cases

⚠️ The following cases are NOT eligible for refunds under any circumstances:

Successful transactions where the merchant has already received the funds
Refund requests raised after 30 days of the transaction date
Transactions disputed due to merchant-customer disagreements (these must be resolved between the parties)
Accounts suspended due to violation of our Terms & Conditions

📝 How to Request a Refund

To initiate a refund request, please follow these steps:

Contact us via WhatsApp with your transaction ID and details
Provide proof of payment (screenshot of deduction)
Our team will verify and respond within 24-48 hours
If approved, refund will be processed within 5-7 working days

📞 Contact for Refunds

For refund-related queries, reach us directly on WhatsApp for fastest resolution:

WhatsApp: +91 8094077030